Divafur

🤍 Brezplačna poštnina ob nakupu nad 400 € 🤍

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

V skladnu z določili ZVPot-1 ima potrošnik pravico, pri pogodbah, sklenjenih na daljavo, ali zunaj poslovnih prostorov, da v 14 dneh obvesti podjetje pisno, da odstopa od pogodbe, ne da bi mu bilo potrebno navesti razlog za svojo odločitev.
Dokazno breme za breme glede uveljavljene pravice od odstopa od pogodbe, nosi potrošnik. 

Artikli ne smejo imeti znakov nošenja ali uporabe. Na artiklu mora biti etiketa.

V primeru odstopa od pogodbe, podjetje nemudoma, oziroma najpozneje v roku 14 dneh, po prejemu obvestila odstopa od pogodbe vrne vsa prejeta plačila. 

Podjetje vrne prejeta plačila potrošniku preko kreditne kartice.

Pri tem potrošnika bremenijo le neposredni stroški vračila blaga..

Oddano naročilo lahko uporabnik brez dodatnih stroškov prekliče do prejema elektronskega sporočila o odpremi blaga. Preklic naročila je možno izvesti le na divafurluxbrand@gmail.com

Ob preklicu mora uporabnik obvezno navesti naslednje podatke:

V primeru nedobavljenosti izdelkov iz naročila, si ponudnik pridržuje pravico do preklica naročila, če se stranka ne odzove na ponudnikovo sporočilo. Ponudnik bo pred tem stranko obvestil preko e-maila in/ali jo kontaktiral na telefonsko številko, ki je podana ob naročilu. V primeru, da se stranka ne odzove v roku desetih (10) delovnih dni, lahko ponudnik sam prekliče oddano naročilo. Strankam, ki so naročilo predhodno plačale preko bančnega nakazila, Monete, Pay Pala ali kreditne kartice, se denar vrne v roku petih (5) delovnih dni od preklica naročila.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

ZNIŽANI ARTIKLI

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.